SHIPPING AND RETURNS
Free shipping on all U.S. orders. Please allow 3-5 business days to process and ship your order.
Due to COVID-19, shipping delays may occur. We apologize for any inconvenience.
Exchanges of unworn items are allowed to ensure the correct fit. Please contact us at email@example.com within 7 days of receiving the product. Please include your order number and details for the exchange.
ALL SALES ARE FINAL. Each VIVVE Collection handbag is thoroughly inspected before being placed on our website. We do not accept returns unless the item you purchased is incorrect or damaged during transit.
If you receive a damaged item, please contact us at firstname.lastname@example.org, within 3 days of receiving the product. Please include your order number and details of the defect.
VIVVE Collection does not hold or accept responsibility for any packages that have been reported as delivered by the carrier. Please make sure your address is entered correctly. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Claims can be filled directly with the carrier.